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Return & Refund Policy

Return & Refund Policy 

1. Applicability

This policy applies to hardware and software items purchased directly from Radius Systems Pvt. Ltd or Authorized Service Centres across India.

2. Return Period
  • You may return a product within 7 days of delivery. Request must be accompanied by proof of purchase (invoice or serial number).
3. Condition of Returned Item
  • Items must be in original, unopened packaging, with all accessories, manuals, and serial labels intact.
  • Used, damaged, or tampered goods are not eligible.
4. Return Process
  1. Email our support (e.g., [email protected]) with purchase details and reason for return.
  2. We’ll issue a Return Merchandise Authorization (RMA) within 2 working days.
  3. Ship the item back—return shipping costs are your responsibility unless the return is due to our error.
  4. Include the RMA number on the outside of packaging and the original invoice inside.
5. Refunds & Restocking
  • Eligible Returns: Full refund within 12 days of receipt at our facility.
  • Used or Damaged Returns: We reserve the right to charge a 15–25% restocking fee or reject the return.
6. Defective Items or Our Error
  • If the product is defective or returned due to our mistake, we will issue an RMA and cover both return and replacement shipping costs.
  • Refunds for such returns are processed within 15 working days of receipt.
7. In‑Store Purchases
  • For goods bought at our storefronts, please return to the original location with receipt.
  • If store return is not possible, send the product via courier with invoice and secure an RMA.
8. Exclusions
  • Special‑order, custom, or software-licensed goods are non-returnable unless defective.
  • Products purchased from third parties must be returned to the original seller.
9. Refund Method
  • Refunds are credited back to the original payment method within 7–10 business days of processing.
10. Communication